6/10/2023 0 Comments Ebay account hacked shipboxWe can't go over a lot of information on how we review transactions as this will provide users with how to get around our system. It sometimes is better calling as we will provide more information than we will through email. You always want to ask parties in your household to see if they made the payment as we do not cover family/friendly fraud either.įor others, in the email response you received denying the claim, there will be an email that you can reach out to for more information. If they were purchases to merchants, we could dispute these directly but would review your account to determine if they were unauthorized. I have read your stories and can certainly understand why you'd be when you said there were charges made on your eBay account, were these payments to eBay or were they made to other merchants? If they were payments to eBay it gets a little more tricky as when you have an agreement created with them, we do not see the logins and eBay has the option to charge you at any point and time. I changed my password as suggested with in three hours but I was "never" alerted any account information was changed.Thanks for reaching out here and inquiring about unauthorized transactions on your account. Yes, I should have been more alert there was a problem however eBay's message clearly says no personal information was changed. Is there anything I can do to get back my purchase dollars through Bank, PayPal or eBay? All information has been put back correct. "Ship to" info is another lower menu that has to be accessed beyond personal information which showed the correct address "but for billing only".Īll passwords for bank, PayPal and of course eBay have been changed again. Long story short, back on Jan 13th, when eBay sent the account hold message, someone had indeed accessed my account and changed the "ship to" address which I didn't see when checking my account info. Once it showed delivered to an address in New York, I contacted the seller and claimed he shipped to address on order. I still didn't look at the actual order info at this point. My first clue there was a problem should have been two day UPS ground ship from "New Jersey to me in Texas". "As I usually do" I purchased the items and waited a day for the shipping email from the seller's. Everything appeared fine.įive days later I purchased a cordless tool from one seller and add on parts for that tool from another seller. On the same day Jan 13th "3 hours later" I changed my password, then checked all orders and scanned through personal account info to make sure nothing was changed. Your eBay password was reset to make sure no one can access your account but you." We understand that this could be concerning, but your account and personal information are safe. While you should receive your first response from us within 24 hours, this matter can take some extra time and research, so it may take a few days tor a full resolution. "We wanted to let you know that your eBay account has been secured because your login information may have been used without your permission. Or a communication you thought was from eBay Send this information along via our Contact EPN form. Then on Jan 13th I received a message from eBay at 2:19 am that read like this: All orders showed on the way to my address in TX. Placed three orders on Jan 12th for some auto parts and everything was fine.
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